Very detailed Africa travelogue with lots of information for anyone planning a trip. Indexed for easy reference. 11 Countries over 3 months.
3 months in Africa -- detailed travelogue, travel tips, indexed
Larry2006-05-27 03:11:54
Displayed times (last time: )
in the scorching heat of summer, there's not a
single flower to be found.
I stopped in at the Springbok Lodge and Restaurant for lunch. Its owner
and his son have quite a business going -- they run a cluster of yellow
bungalows, as well as a busy restaurant with typical South African
service...
In just about all of South Africa, it seems no one has heard of the
phrase "service with a smile." South Africa is still very young at
developing a service-oriented economy and culture, and service (good or bad)
is never done with a smile. Later on in the trip, I read a newspaper
interview with a black South African tourism official who said something to
the effect that you can't expect people who have never been on the receiving
end of the service industry to understand how important it is to treat the
customer right (in other words, a worker at a fancy hotel who has never had
the means or opportunity to stay at such a hotel himself would not
understand how important friendly service is). The official suggested a
program in which hotel chains might donate a few rooms to those unable to
afford the normal room rate, so that South African society as a whole can
change from one in which service is rough and ambivalent to one up to
international standards. Most telling about this need are all the
advertisements you come across throughout the country -- proclaiming that
for every eight tourists that visit South Africa, one permanent job is
created -- and urging people to welcome tourists with open arms. Here's one
humorous example: in South Africa, the oft-used phrase "The Big Five"
usually refers to the five major animals you might see on a safari (lion,
leopard, elephant, buffalo, and rhino) -- but there are two great posters
plastered all over the Johannesburg airport that relate to the service and
tourism industry (I even
...
See photographs from:
Botswana Gallery
,
Cape Verde Gallery
,
Kenya Gallery
,
Lesotho Gallery
,
Malawi Gallery
,
Mauritius Gallery
,
Swaziland Gallery
,
Tanzania Gallery
,
Zambia Gallery
,
Zimbabwe Gallery
Log in
Join travelers community
Your Profile
Logout






I just thought it might be helpful for you to know how i am finding your system.
Thank you
Susan J, 2008-01-28 14:00:20